Insured Warranty Agreement
Your Warranty Agreement is an important document. These are our Terms and Conditions, covering both parties, laying out what is being protected, your requirements in order to be correctly covered, how a claim is made and all contact points should you have any queries or questions.
2 Year Warranty Agreement
This Warranty Agreement (“Agreement”) is between YOU, the exclusive end user ("Purchaser") and Africa Surge Protection (Pty) Ltd ("Africa Surge") and applies to the Africa Surge Product ("Protector") for home and/or business use in the Republic of South Africa, Zimbabwe, Mozambique, Namibia, Botswana, Lesotho and Eswatini (Swaziland).
2.1 The Protector is designed to withstand surges as a result of lightning strikes or line spikes and surges, as defined by the IEC61643-11.
2.2 Africa Surge defines a surge ("Surge") to be a short-term (microsecond) voltage / current increase that exceeds established upper limits as defined by the IEC61643-11 Specification. Normal electric system power fluctuations, phase drops, power loss, under voltage, direct lightning strikes and electrical system problems are not surges and are not covered by this Agreement. Please enquire directly with Africa Surge about products that protect against these electrical phenomena.
3. Warranty Terms & Conditions
3.1 Protector Guarantee
3.1.1 Africa Surge warrants to the Purchaser, that an Africa Surge Protector purchased from an authorised reseller will be free from defects in materials and workmanship when installed in accordance with Africa Surge’s installation instructions (found on our website – www.africasurge.co.za) for a period of three (3) years from the date of purchase (“Warranty Period”). Africa Surge shall, in complete fulfillment of its liabilities under this Agreement and if given prompt notice by Purchaser, correct by repair or replacement, at Africa Surge’s option, any Protector found to be defective under proper and normal use.
3.1.2 The repair or replacement of a defective Protector does not extend the original Warranty Period.
3.2 Purchaser’s R30 000.00 Equipment Warranty
3.2.1 Africa Surge warrants to the Purchaser, that should any of the Purchaser’s equipment (“Equipment”) which is properly attached (refer to installation instruction) to a Protector becomes damaged as a direct result of a Surge that passes through the Protector, Africa Surge will at its sole discretion repair, replace or pay fair market value for the Purchaser’s owned equipment up to a maximum amount not exceeding R30 000,00 (Thirty Thousand Rand), provided that the Purchaser follows the Africa Surge Claim Procedure and an independent agent makes a written determination that the damage to the Purchaser’s Equipment is as a direct result of a Surge as contemplated by this agreement.
3.2.2 This Agreement is only applicable to the Equipment specified in this Agreement (as stipulated in the Warranty Form). If the Purchaser is in doubt whether this Agreement covers the Equipment, please do not hesitate to contact Africa Surge at this contact number +2711 504 2845 or on this email address.
3.2.3 The Africa Surge Protector is designed in such a way that it must be plugged directly into a properly earthed 3-wire AC socket outlet not exceeding voltage and current rating indicated on the product labels. Considering this, the Purchaser must provide Africa Surge, when requested, with a valid Certificate of Compliance for the premises within which the Protector is installed, as an incorrectly earthed AC socket outlet will negatively affect the operational efficacy of the Protector.
3.2.4 This Agreement will only apply if the Protector shows signs of damage brought about due to the Protector performing within its design capabilities and specifications from the effects of Surges.
3.2.5 Africa Surge will, if so desired, following a full investigation of the damaged Equipment, Protector and submitted damage report from at least 2 independent appropriately qualified inspection / repair agents.
3.2.6 The Warranty Period of this Agreement in so far as it relates to the Equipment is defined in clause 3.1.1 above.
3.2.7 Extension cords longer than 9.5 meters may not be used in conjunction with a Protector, as this can negatively affect the function of the Protector.
4. Items Not Covered By This Warranty Agreement
4.1 This Agreement only covers loss and damage occurring as a direct result of Surges and not a spontaneous component failure or any other failures whatsoever, not related to the effects of a Surge.
4.2 This Agreement does not cover damage or defect caused by inter alia,: misuse, improper application, incorrect or inadequate electrical connections, negligence, inappropriate on-site operating conditions and electrical over voltages and/or under voltage (unless an Africa Surge “HiLo (load-shedding)” unit is utilized), damage from power problems other than Surges, corrosive atmospheres, tampering, alterations, exposure to elements, abnormal electric system power fluctuations, abnormal power loss, normal wear and tear, cosmetic damage that does not affect functionality, direct lightning strikes and electrical system problems, installation contrary to Africa Surge’s recommendations or if the Africa Surge serial number has been altered, defaced, or removed or the Protector has been tampered with.
4.3 Africa Surge shall not be liable for costs of the Equipment removal, costs of transporting the Equipment to be repaired or replaced, installation or reinstallation costs, set up costs, service calls, diagnostics charges, routine maintenance, any loss and damage by fire, theft, flood, abuse, misuse or accident, loss of use of the Purchaser’s equipment (consequential) or any other cost incidental to any of the foregoing.
4.4 For the sake of clarity, only Surge damage, as defined in this Agreement, is covered and under no circumstances will Africa Surge be liable for any indirect or consequential damages or for any personal injury sustained. The Purchaser hereby waives all rights of subrogation against Africa Surge and shall procure such waiver by his/her/its insurance company when called upon to do so by Africa Surge.
4.5 The Purchaser will not be reimbursed when a Surge has bypassed the Protector and entered the Equipment through an unprotected pathway.
4.6 This Warranty is secondary to any existing manufacturer’s warranty, implied or expressed, insurance policy or any service contract at the time when the loss occurred.
4.7 This Agreement is only valid for a Protector used in the Republic of South Africa, Zimbabwe, Mozambique, Namibia, Botswana, Lesotho and Eswatini (Swaziland).
4.8 This Agreement does not cover any repairs made to the Protector by any unauthorized party.
5.1 No distributor, representative, salesperson, employee or agent of Africa Surge is authorized to add to or vary the terms of this Agreement.
5.2 If any court or competent authority finds that any provision of this agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.
5.3 If an invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the parties shall negotiate in good faith to amend such provision that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the parties’ original commercial intention.
5.4 The laws of the Republic of South Africa govern this Agreement
5.5 In the event of a dispute arising out of the interpretation of this Agreement, the Parties consent to the Johannesburg Magistrates Court sole jurisdiction over any claim.
5.6 Africa Surge is neither liable nor responsible for any claims, warranties or anything else expressed by the retailers or distributors of the Protector.
5.7 Should the Purchaser have any doubt or require any further clarity on the terms and conditions of this Agreement, Africa Surge may be contacted at +2711 504 2845.
5.8 This Agreement is not transferable or assignable without the prior written permission of Africa Surge.
5.9 This Agreement represents the full, final and entire Agreement between Africa Surge and Purchaser with respect to the subject matter herein and supersedes all prior or contemporaneous oral or written communications, representations and understandings relating to this subject.
6. NB! Warranty Procedure & Claims
6.1 This original Warranty Agreement is downloadable here (as a PDF document) and must be completed in full and registered online at www.africasurge.co.za/support.html within 30 (Thirty) days of the purchase date.
6.2 This Agreement only covers the Protector itself and the Equipment as specified on this Agreement and it is therefore imperative that the identification details such as serial numbers of the Equipment are specified correctly on this Agreement.
6.3 Claims made prior to receipt and registration of the warranty form will be considered null and void.
6.4 In the event of a claim, the proof of purchase for the Protector will be required. NB! Keep a copy of both this fully completed agreement & a receipt for the Protector.
6.5 The damaged Protector must be returned with a duly completed Claim Form available from Warranty. Both items are to be sent to the Warranty Claims Department at Africa Surge – Unit2 Edward Square, 136 Edward Street, Hennopspark, Centurion, Pretoria, South Africa.
6.6 Warranty coverage will be validated only after Africa Surge’s inspection reveals a defect covered by this Agreement and declares the claim valid.
6.7 The Purchaser’s reimbursement for either the repair or replacement of the Equipment, up to a total amount not exceeding R30 000, 00 (Thirty Thousand Rand), provided warranty coverage applies, shall be paid to the repair or replacement agent directly by Africa Surge or Africa Surge’s insurance company.
6.8 The Purchaser’s damaged Equipment must remain available for inspection until the claim is finalized and the Purchaser hereby grants Africa Surge, access to the premises where the Protector was installed to enable Africa Surge to conduct an in-depth investigation if required.
6.9 Failure to comply with the Claim Procedure as specifically outlined in this Agreement will negate any responsibility or obligation on the part of Africa Surge to pay any amount or affect any repair as contemplated in this Agreement.